Delivery is by royal mail recorded on all items. Items are posted on day of purchase where possible, personalised items will take longer and buyer will be informed of time duration on there chosen item. If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging within 7 days of receipt of goods. Please inform me of your intention to return goods in writing via email, a refund will be issued for returned goods and original postage costs on receipt of returned goods. Due to hygiene reasons, earrings cannot be returned. Personalised items cannot be returned. I will not be held responsable for items lost in the post for overseas & i always obtain proof of posting. I now take a £5.00 non refundable deposit for commissioned items which will be taken via paypal invoice, this in turn will be deducted from the final price of the item.